Information We Collect

At teranoveli, we collect information that helps us provide better financial planning services. When you create an account or use our goal budgeting tools, we gather details like your name, email address, and financial objectives. This information helps us personalise your budgeting experience and send relevant updates about your progress.

We also collect usage data about how you interact with our platform. This includes which budgeting features you use most, how often you check your goals, and what types of financial advice you find helpful. We never access your actual bank account details or store sensitive financial information on our servers.

How We Use Your Information

Your personal information serves specific purposes within our budgeting platform. We use your contact details to send account updates, budget milestone notifications, and educational content about financial planning. Your usage patterns help us understand which features work best, so we can improve our goal-setting tools.

• Personalising your budget recommendations and goal suggestions
• Sending progress updates and achievement notifications
• Providing customer support when you need assistance
• Improving our financial planning tools based on user feedback
• Ensuring platform security and preventing unauthorised access

We never use your information for marketing purposes unrelated to financial planning. You won't receive promotional emails about products outside our budgeting services unless you specifically opt in to broader communications.

Data Sharing and Third Parties

teranoveli operates with a strict policy regarding data sharing. We don't sell your personal information to marketing companies or data brokers. However, we do work with trusted service providers who help us deliver our budgeting platform effectively.

These partners operate under strict confidentiality agreements and can only use your information for the specific services they provide to us. They cannot use your data for their own marketing or share it with other companies.

Your Privacy Rights Under Australian Law

As an Australian-based service, we comply with the Privacy Act 1988 and the Australian Privacy Principles. This gives you specific rights over your personal information that we take seriously.

To exercise any of these rights, simply email our privacy team at support@teranoveli.com. We'll respond within 48 hours and complete most requests within two weeks.

Data Security and Protection

We protect your information using industry-standard security measures. All data transmission occurs over encrypted connections, and we store your information on secure servers located within Australia. Our team receives regular training on data protection best practices.

We conduct quarterly security audits and maintain backup systems to prevent data loss. Access to your personal information is limited to specific team members who need it for their job functions. We log all access attempts and monitor for suspicious activity.

While we implement strong security measures, no online service can guarantee 100% security. We recommend using a unique, strong password for your teranoveli account and enabling two-factor authentication when available.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our budgeting services. Active accounts maintain their data indefinitely to preserve your financial goal history. If you don't log in for 24 months, we'll send reminder emails before archiving your account.

When you delete your account, we remove all personal information within 90 days. Some anonymised usage statistics may remain in our systems to help improve our service, but these cannot be linked back to you personally.

We may retain certain information longer if required by Australian law, such as records related to financial transactions or dispute resolution. You'll be notified if this applies to your account.

Cookies and Tracking

teranoveli uses essential cookies to keep you logged in and remember your preferences. We also use analytics cookies to understand how people use our budgeting tools, which helps us improve the platform. You can disable non-essential cookies in your browser settings without affecting core functionality.

We don't use advertising cookies or share cookie data with marketing companies. Our analytics data is aggregated and anonymised, so it cannot identify individual users. You can view and manage your cookie preferences at any time through your account settings.

Children's Privacy

Our budgeting platform is designed for adults aged 18 and older. We don't knowingly collect personal information from children under 18. If we discover that a child has provided personal information, we'll delete it immediately and close the account.

Parents or guardians who believe their child has created an account should contact us immediately at support@teranoveli.com. We'll verify the situation and take appropriate action to protect the child's privacy.

International Data Transfers

We primarily store and process your information within Australia. However, some of our service providers operate internationally. When we transfer data overseas, we ensure these providers meet Australian privacy standards or operate in countries with adequate privacy protections.

Any international transfers occur under strict contractual agreements that require the same level of protection as provided under Australian law. You can request details about specific international transfers by contacting our privacy team.

Changes to This Policy

We update this privacy policy when we introduce new features or change how we handle your information. We'll notify you about significant changes via email and through your account dashboard. Minor updates, like clarifying existing practices, may be posted without individual notification.

We encourage you to review this policy periodically, especially before using new features. The current version will always be available on our website with the last updated date clearly displayed.